At the Hospital

Your Personal Belongings: It is best to send your personal belongings home with a friend or relative.  If this cannot be done, arrangements can be made to lock small valuables in the Pen Bay Medical Center safe. Ask your nurses for assistance.

If you are a planned admission, you should bring as few personal belongings as possible. PBMC will provide you with a hospitality kit, but you may want to bring your own toiletries, shaving kit or cosmetics, and a robe with slippers. Although we'll provide you with a hospital gown, you may wish to bring along a favorite nightgown or pajamas to make yourself feel more at home.

Important note: If you take any prescribed medications, you should leave them at home because they could interfere with your treatment at the hospital.  

When you come to PBMC, bring a list of medications you normally take and give the list to your nurse.  The list should include the name of each medication, its dosage, and how frequently you take it. Your physician will order the medication for you if it is essential for your care.

Following hospital regulatory standards, we must insist that you not bring any televisions, hair dryers, radios or other electrical equipment.  This is for your safety as well as the safety of your fellow patients.

Also, PBMC cannot assume responsibility for personal loss of eyeglasses, dentures, hearing aids, etc.

When you return home: You and your physician should arrange for your release from the hospital before 1 p.m.  This allows us to clean and prepare the room for the admission of a new patient later that same day. Please be sure to arrange for transportation as much in advance as possible.

Before you leave, please double-check to make sure that you have all of your belongings with you. An escort will take you by wheelchair to the Main Entrance and remain with you until your transportation arrives. If you need a taxi or private ambulance service, your nurse will make the arrangements for you.

If friends or relatives are picking you up by car, please ask them to park in the Visitors' Parking Lot until you are ready to leave the hospital. Cars should not be left unattended in front of the Main Entrance. 

* * * * * 

Patient safety and satisfaction are top priorities at PBMC.  This means that we want you and your family to be  comfortable and confident with your care and service.  We value your feedback and welcome the opportunity to address any of your concerns or complaints.  We will try to address these concerns or complaints to your complete satisfaction.   (It's also very, very nice when you tell staff that you are very satisfied with your care!)

If you have a concern or complaint, we want to know about it and we urge you to consider the following:

• Bring your concern or complaint to the attention of a staff member, so it may be addressed as soon as possible.
• If the staff member is unable to assist you to your satisfaction, ask to speak to the person in charge.
• If the person in charge is unable to assist you to your satisfaction, you may contact
  

Department of Quality Management
Telephone (207) 596-8489

or

Office of the President/CEO
Telephone (207) 596-8204 at
Pen Bay Medical Center
Six Glen Cove Drive
Rockport, Maine 04856

In addition, you may contact the following state agency about your complaint or concern whether you take any of the above steps or not:

Maine Department of Human Services*
Division of Licensing and Certification
35 Anthony Ave., State House, Station 11
Augusta, Maine 04333
Tel. 207-624-5443 or 1-800-621-8222
TTY 207-624-5512

*Note: The Department of Human Services does not address concerns about your hospital bill. Please contact PBMC directly if you have a question about your bill.  The number to call is (207) 701-3151.

1/23/13