Pen Bay Medical Center in Rockport treats all patients equally in awarding free or reduced-fee care.
We have a number of programs to help you pay for your care and our Financial Counselor can advise you on what program is best for you. To speak with a Financial Counselor, please call (207) 596-8267.
PBMC employees focus on providing patient-centered care: The right care, the highest quality care and the most cost-effective care for each patient, regardless of their ability to pay.
Patients of PBMC are encouraged to apply for free or reduced care. To qualify, patients need to meet certain income guidelines and must submit certain documentation before billing can be altered to reflect free or reduced care.
PBMC's income guidelines for free or reduced care are based on federal income guidelines. We encourage patients and their families to read the Notice of Availability and to download the application for free or reduced care. Anyone with questions should call (207) 701-3151.
At PBMC, no patient will be denied services based on ability or non-ability to pay.
The hospital posts notices about this policy in the admitting area, registration area, our financial counselor's office, emergency reception room area, business office and outpatient reception areas.
Individual notices are given to each person who seeks services for themselves or for someone else.
Before providing Free Care, PBMC will ask for information about your income and will ask you to show that insurance or a government medical assistance program will not pay for your care. This information is held in the strictest confidence.
The hospital makes a written determination on the patient's request for charity care within seven (7) days after an official application is received by the hospital.
Services that are not medically necessary are not provided as Free Care. If you do not qualify for free hospital care, you are allowed to ask for a fair hearing. We will tell you how to apply for a fair hearing.
Please note that applications for free care must meet the following criteria to be considered for approval:
1. Application must be received within 60 days of established self pay responsibility. A new application must be completed for each episode of treatment (new applications WILL be allowable to a coverage look-back timeframe of 60 days.)
2. Patients must not be eligible for any other payer source, such as Federal assistance, State assistance, etc.
3. Anyone receiving Social Security income will be considered eligible for financial assistance provided they have no other sources of payment, i.e. health insurance or liability claim, and have no other form of income.
Failure to meet payment/payment arrangements on discounted balances will result in the revocation of the discount and total charges will be due.
Please call Patient Accounts at (207) 701-3151 for additional information.