At PBMC, we will be happy to bill your insurance company directly for services provided during your stay. If you have more than one insurance, we will bill them for any balance after your primary insurance has paid.
If we need additional information from you in order to bill your insurance, we will contact you for this information. Sometimes an insurance company requires its insured to provide them with information directly, and will not accept the information from the hospital. It is very important that you respond promptly to any requests you receive from your insurance company for information.
We will send you a monthly statement for each account you have at PBMC that has a balance due from you. If we have a contract with your insurance company, we will not bill you until we know the amount of the bill that is your responsibility to pay. Each statement contains an important message about the status of your account. Please pay attention to these messages, and be sure to call us at (207) 701-3151 if you have any questions.
What Your Bill Means
If you would like an itemized copy of your bill, please call us at (207) 701-3151 to request one. Your itemized bill will show a room charge that includes professional nursing care, bedside meals, permanent medical record services, social services, and support services such as housekeeping, laundry, maintenance, and the business office. The bill will also show separate charges for any services ordered by your physicians, such as laboratory tests, x-rays, drugs, and oxygen.
Anesthesiologist, radiologist and physician interpretation fees are billed separately. Some physician practices who are not members of MaineHealth may send you separate bills for their services. Please send payment for these services directly to the address listed on your bill and not to PBMC.
Paying Your Bill
Your bill may be paid by mail or in person at our Patient Registration Area, located near the Main Entrance at Pen Bay Medical Center. You may also make payments in the Patient Accounts Department, located at our new location at 409 Old County Road in Rockland.
Payments will be accepted in Patient Registration and Patient Accounts Monday through Friday from 7:30 a.m. to 4 p.m. Please note that these departments may be closed on some holidays. For your convenience, we accept Visa, Master Card, Discover and American Express.
If you are unable to pay your bill in full, please contact the Patient Accounts Department at (207) 701-3151 to discuss your options. You may be eligible for Free Care or Partial Free Care based on your income, or we can work with you to set up a payment plan. If you have multiple accounts, we will be happy to combine them to a single account number for you.
Medical Care for Those Who Cannot Afford to PayBefore providing Free Care, PBMC will ask for information about your income and will ask you to show that insurance or a government medical assistance program will not pay for your care. This information is held in the strictest confidence.
Please call Patient Accounts at (207) 701-3151 for additional information.
Patient Accounts will make a written determination of your eligibility for assistance within 10 working days of the receipt of your request. Services that are not medically necessary are not provided as Free Care. If you do not qualify for free hospital care, you are allowed to ask for a fair hearing. We will tell you how to apply for a fair hearing. Additional information: Click here.
About the Cost of Health Care
As a non-profit health institution, PBMC depends largely on payments for patient care to support its day-to-day operation. This operation goes on around-the-clock, all year long, and is available to people regardless of their ability to pay. PBMC, like all hospitals throughout the country, works to deliver the best care possible at the lowest possible cost. To accomplish this goal, we plan cooperatively with other hospitals in our region to avoid duplication of equipment and programs, we offer many services on an outpatient or short stay basis, and we participate in group purchasing activities.
You can reach Patient Accounts by calling (207) 701-3151, Monday through Friday, 7:30 a.m. to 4 p.m. Voice mail is available after hours and weekends. We will return your call on the next business day.