On June 5, Penobscot Bay Medical Center (PBMC) welcomed Eric Waters as the new Vice President for Support Services. Most recently, Waters was Vice President, Support Services, at Mount Sinai Medical Center in New York City.

During his 8-year stay at Mt. Sinai, Waters’ responsibilities included oversight of the departments of building services, guest services, clinical engineering, linen, food service, clinical nutrition and admitting. He also acted as a liaison for hospital operations with the engineering department and managed the capital acquisition process.  

Waters received a MBA degree in finance from Rutgers Graduate School of Management. Before his employment at Mt. Sinai, Waters was the national director of Support Services for Ararmark and a regional support director for ServiceMaster where he served for 12 years. During this time, Waters interacted with many hospitals throughout the United States, Singapore and Malaysia. 

“My experience with Mount Sinai, Aramark and ServiceMaster helped me to develop a strong customer/patient focus philosophy and an appreciation for the management styles required in different geographies,” said Waters. “I am a proponent of the Studer philosophy of customer service and led a group of labor and hospital leadership towards the adoption of the Studer approach at Mount Sinai recently.   

Waters is no stranger to the midcoast. He spent many summer vacations in the area as his father’s home is in Rockland. “It has always been a life-long dream to move to Maine,” said Waters. “I was raised in Wisconsin and am happy to return to a more rural lifestyle.”

Waters is currently settling in with his wife and two children. 

“I am very excited about Eric joining our team at PBMC and am convinced that his experience and expertise will help increase patient and staff satisfaction,” said Roy Hitchings, President and CEO, Pen Bay Healthcare. “Eric will be responsible for the departments of Environmental Services, Physical Plant, Health Connections, Material Services and Nutritional Services. In addition, I have asked Eric to help lead our patient satisfaction and Studer initiatives.”