Residents and Families Highly Recommend the Knox Center
Ninety-two percent of long-term residents and families rated their overall satisfaction and willingness to recommend the Knox Center for Long Term Care to others as “excellent” or “good,” states a report released today by the nursing home. These results come from the Knox Center’s recent satisfaction survey conducted by My InnerView, a third-party applied research company that provides leaders in skilled nursing, assisted living and senior housing with tools to measure, benchmark and improve performance.
“We are committed to providing quality care to our residents,” said Don Gross, Knox Center administrator. “This feedback allows us to identify our strengths and opportunities so that we can provide a safe, positive and caring environment for our residents.”
The surveys were mailed to residents or their family members, assessing their perceptions of quality. Surveys were returned to My InnerView for data processing. Ninety-seven percent of residents and families surveyed rate the care and concern of staff as “excellent” or “good.”
“By listening to the voice of the customer, the Knox Center has invaluable data to help them improve and deliver a higher quality of care to their residents,” said Neil Gulsvig, My InnerView chief executive officer. “The Knox Center’s survey results serve as a strong testimony of the good work they are doing.”